We at The Bureau Belfast are committed to protecting your privacy. We use the information you give to us to process orders and to help us provide an improved service.
When you order we need the following information.
A: your name.
B: email address.
C: delivery address.
D: credit card or debit card number.
E: card expiry date.
F: security code.
G: Telephone number (for urgent contact if there is a problem with your order and for delivery purposes).
If you sign up for our email newsletter we may notify you about changes to the website, new services and special offers. If you do not want to receive this information please let us know by email.
We do not share any of your details with other companies other than those that are needed to provide your delivery.
Use and security
You are entirely responsible for any and all activities that occur under your account, which is provided to you by The Bureau Belfast, and you agree to notify us immediately of any unauthorised use or any other breach of security.
You agree to abide by all applicable local, state, National and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs and other information provided on the website are the exclusive property of The Bureau Belfast. Any copying of them requires the written permission of The Bureau Belfast.
Price of Goods
The price listed on the website includes V.A.T. The final purchase price in the E.U. includes the cost of the goods, V.A.T. and delivery charges but not any other relevant import, export or local taxes that are relevant to you the purchaser. These are the sole responsibility of the purchaser.
V.A.T. for orders outside the E.U. is automatically discounted at the checkout when choosing your country. The final purchase price includes the cost of the goods (minus V.A.T.) and delivery charges but not any relevant import, export or local taxes that are relevant to you the purchaser. These are the sole responsibility of the purchaser.
Shipping & Postage
Postage within the UK will be provided by Royal Mail Special Delivery (next day service). If we receive your order by 2.30pm, Monday – Friday, we will get it to you next day. We also deliver on Saturday with no extra charge, please contact us if you do not want Saturday delivery.
Postage to the Republic of Ireland, Europe and the rest of the World will be with Fedex Priority (or Royal Mail/another courier when requested/required – you will need to contact us first to arrange this) and delivery takes 1–3 working days with Fedex, depending on where you are. If you order before 2pm Monday – Friday, your order will leave the same day. If you order after 2pm on Friday or over the weekend, your order will leave on Monday. This a fully tracked and very fast service. You will receive a tracking number from Fedex once we have shipped.
We charge a flat, competitive rate depending on where you are – check the list below.
- UK – £6.00
- Europe (inc. Republic of Ireland), USA and Canada – £12.00
- Rest of World – £15.00
*Please note – mark returned packages as ‘RETURNED GOODS’ – this helps us avoid unnecessary customs charges and speeds up the returns process.*
Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused and in the relevant packaging where ever possible. Garment labels should not be removed. Except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred).
Returns to be sent to – The Bureau Belfast, B2 Portview, 310 Newtownards Road, Belfast, BT4 1HE. Please include your name and order number.
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly after going to press. Please note all measurements are approximate.
In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/ items or the option of having the item charged to you and then sent on when it comes into stock if this can be possible within a reasonable amount of time.