Postage within the UK will be provided by DHL EXPRESS – a fully tracked next business day service. If we receive your order by 2.30pm, Monday – Friday, we will get it to you next business day. If you order after 2.30pm on Friday then your order will leave on the following Monday.
Postage to the Republic of Ireland, Europe and the rest of the World will be with DHL EXPRESS WORLDWIDE* and delivery takes 1–6 working days, depending on where you are. If you order before 2.30pm Monday – Friday, your order will leave the same day. If you order after 2.30pm on Friday or over the weekend, your order will leave on the following Monday. This a fully tracked and very fast service. You will receive a tracking number from DHL once we have shipped.
*Except Russia which will be Royal Mail Tracked & Signed. Delivery may take an extra 1–2 working days.
We charge a flat, competitive rate depending on where you are – check the list below.
*Please note if you are outside the EU – on the customs form please mark the package as ‘RETURNED GOODS’ and enter a value of 0. This helps us avoid unnecessary customs charges and speeds up the returns process.*
Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused and in the relevant packaging where ever possible. Garment labels should not be removed. Except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred).
The Bureau, B2 Portview, 310 Newtownards Road, Belfast, BT4 1HE, UK
Please include the returns form with your name, order number and what you would like to do.
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly after going to press. Please note all measurements are approximate.
In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/ items or the option of having the item charged to you and then sent on when it comes into stock if this can be possible within a reasonable amount of time.